Privacy Policy

1.Introduction

ViraFX Solutions Pvt Ltd ("ViraFX," "we," "us," or "our") owns and operates this website and acts as the data controller of your personal information. We've put together this Privacy Policy to be transparent about what data we collect, why we collect it, and how we protect it.

We genuinely care about your privacy. Please take a moment to read this before using our website. By accessing our Site, you agree to the practices described in this Privacy Policy.

2.What Information We Collect

We collect information in two ways: automatically when you browse the Site, and directly when you provide it to us.

Automatically collected ("Device Information"):

Web browser type and version
IP address and approximate location (city/country level)
Time zone and device screen resolution
Pages viewed, products viewed, and time spent on each page
Referring websites or search terms that led you to our Site
How you interact with the Site (clicks, scrolls, navigation)
Cookies and similar tracking technologies placed on your device

Information you provide directly:

Full name and email address
Billing address and contact number
Payment-related information (handled securely by Razorpay or PayPal — never stored on our servers)
MetaTrader account number and broker server name (for license activation only)
Organization name (if applicable)
Any messages, comments, or support inquiries you submit

We do not collect or store sensitive financial data such as card numbers, CVV codes, or bank credentials on ViraFX servers.

3.How We Use Your Data

We process your data only to the extent necessary to operate the website and fulfill our services. Specifically, we use your information to:

Process and fulfill your software purchases and license deliveries
Communicate with you regarding orders, support, and updates
Identify and prevent potential misuse or abuse of our platform
Improve website performance through anonymized statistical analysis
Send newsletters or product updates (only if you've opted in)
Respond to your inquiries through our live chat and support channels

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4.Payment Data & Third-Party Processors

Payments on ViraFX are processed through Razorpay and PayPal. All payment information you provide is handled directly and securely by these processors. ViraFX does not store your card details, bank information, or PayPal credentials on its servers.

Please refer to the respective privacy policies of our payment processors for details on how they handle your data:

5.Live Chat (Tawk.to)

Our website uses Tawk.to, a third-party live chat and help desk service, to provide real-time customer support. When you visit our site or initiate a chat, Tawk.to may collect and process the following data on our behalf:

IP address (used for approximate geolocation and session continuity)
Browser type, device information, and operating system
Pages visited and page interaction data
Cookies and session identifiers to maintain chat continuity across pages
Chat transcripts and messages you send through the widget

This data is processed by Tawk.to as a service provider on our behalf. Chat transcripts are stored on Tawk.to servers to help us respond to your inquiries. We do not use this data for advertising or profiling. You may close the chat widget at any time if you prefer not to interact with it.

For details on how Tawk.to handles data, please review their Privacy Policy.

Data Location

Tawk.to stores data on Google Cloud servers located in the United States. This is a cross-border transfer that is necessary for the chat service to function. We have ensured appropriate contractual safeguards are in place with Tawk.to.

6.Cookies & Tracking Technologies

We use cookies to personalize your experience and understand how visitors use our Site. The types of cookies we use include:

Essential cookies: Required for the website to function (e.g., cart functionality, session management). These are always active and cannot be disabled.
Functional cookies: Help us remember your preferences and support features like live chat (Tawk.to).
Analytics cookies: Help us understand how visitors interact with our website so we can improve it. These are optional and require your consent.
Marketing cookies: Used to track ad performance and deliver relevant content. These are optional and require your consent.

You may adjust cookie preferences through the cookie banner on our Site or through your browser settings. Disabling non-essential cookies may affect certain features like analytics or marketing content.

7.Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

Order and purchase data: Retained for 7 years for tax, accounting, and legal compliance purposes.
License and account data: Retained for the duration of your active license plus 2 years after expiration, to support re-licensing or migration requests.
Chat transcripts: Retained for up to 12 months unless deleted earlier by you or by us upon your request.
Marketing and newsletter data: Retained until you unsubscribe or opt out.
Device and analytics data: Retained in anonymized form for up to 26 months.

You may request deletion of your personal data at any time by contacting us at support@virafx.xyz. We will comply with your request within 30 days, except where we are required by law to retain certain records.

8.Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to be informed — about what data we collect and how we use it
The right of access — to request a copy of your personal data
The right to rectification — to request correction of inaccurate or incomplete data
The right to erasure ("right to be forgotten") — to request deletion of your data under certain conditions
The right to restrict processing — to limit how we use your data
The right to data portability — to receive your data in a structured, commonly used format
The right to object — to object to processing based on legitimate interests or direct marketing
The right to withdraw consent — at any time for processing based on consent
The right to lodge a complaint — with a data protection supervisory authority in your country

To exercise any of these rights, please contact us at support@virafx.xyz. We'll respond promptly and transparently within 30 days.

9.Cross-Border Transfers

If you are accessing our website from outside India, including from Europe, the United Kingdom, the United States, the Middle East, Africa, or other regions with data protection frameworks, please note that your information may be transferred to and processed in India, the United States, or other countries where our service providers operate.

We take reasonable steps to ensure your data is handled with the same level of care regardless of where it is processed, including through the use of standard contractual clauses and data processing agreements with our service providers.

If you are a European resident, we process your information either to fulfill a contract with you (e.g., processing your order), or to pursue our legitimate business interests as described above. We rely on the "contractual necessity" and "legitimate interests" legal bases for processing under the GDPR.

10.Data Security

We maintain your data in a controlled, secure environment protected against unauthorized access, modification, or disclosure. We apply reasonable administrative, technical, and physical safeguards to keep your information safe, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Access controls and limited staff access to personal data
Regular security reviews and updates to our systems
Secure, password-protected storage environments

That said, no internet transmission can be guaranteed as 100% secure, and we encourage you to take precautions on your end as well. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, as required by applicable law.

11.Children's Privacy

Our website and services are not intended for individuals under the age of 18, or the legal age of majority in your jurisdiction, whichever is greater. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@virafx.xyz and we will take steps to delete the information.

12.Links to Other Websites

Our website may contain links to third-party websites not owned or operated by ViraFX, including our payment processors, Tawk.to, and other service providers. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently when you leave our Site.

13.Legal Disclosure

We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect the rights and safety of ViraFX or its users, investigate fraud, or respond to a lawful government request.

14.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the revised policy.